Refund Policy

Every workspace begins with a 14-day free trial of the full Pro feature set, with no payment details required, so a purchase is always an informed one. If Presagon nonetheless does not work out, this policy describes how refunds are handled.

First purchase: 14-day money-back

Contact hello@presagon.com within 14 days of your first charge and we will refund it in full. A brief note on what fell short helps us improve, but it is not a condition of the refund.

Renewals

If you intended to cancel but missed a renewal, contact us within 14 days of the renewal charge. Provided the workspace has not been materially used since that charge, we will refund it in full. Materially used means continued use of the monitoring itself, such as adding or editing competitors or sources, or reviewing new insights in the app; signing in only to cancel, manage billing, or export your data does not count. Cancelling always stops future charges, and access continues to the end of the period you have paid for.

Annual plans

The same 14-day window applies to annual charges. Outside that window we do not prorate remaining months, with one exception: if we materially reduce what your plan includes, you may cancel and be refunded for the unused remainder of your period.

How refunds are paid

Payments are processed by Paddle.com, our merchant of record. Refunds are issued by Paddle to your original payment method, typically within 5 to 10 business days of approval. You may also contact Paddle directly through the receipt email you received at purchase.

Fair use

This policy exists to protect customers acting in good faith. We may decline requests that form a pattern of repeated purchase and refund, or that follow substantial sustained use of the service.

Related: Terms of Service and Pricing.